We hope you love your new purchase, but on the rare occasion it isn’t right we’ll be more than happy to give you a full refund or an exchange (This excludes items made, special orders, personalised or engraved items and Christopher Diggle Jewellers gift cards). If you only have a gift receipt as proof of purchase, we are happy to offer an exchange or credit note but cannot provide a refund. Just make sure the item is unworn, in its original packaging and accompanied with proof of purchase (receipt or despatch invoice, email confirmation, or online account history) and return the item to us within 30 days.
For in-store returns or exchanges, processing will be completed immediately upon return. For postal returns, please allow 3 days from receipt at our store for your return to be processed. If you requested a refund, it will be applied to the original card used to place your order.
For hygiene reasons, unfortunately we cannot accept returns of earrings or cleaning products if the tamper proof packaging has been broken.
To return your item by post from within the United Kingdom and Northern Ireland, please follow these easy steps:
- Contact our customer care team to begin the returns process
- Package your item up, ensuring the receipt or despatch invoice, email confirmation, or online account history is included in the parcel
- Take the item to the Post Office and ask for proof of postage
You can also call in to our store to return your item, where we will be happy to give you a refund, exchange, or credit note.
Extended Christmas Returns Policy
To make your Christmas shopping stress-free, we offer an extended returns period for purchases made between 1st November and 7th December.
- Items purchased during this time can be returned until 7th January for a refund or exchange, provided they meet our standard return conditions:
- The item is unworn, in its original packaging, and accompanied by proof of purchase (receipt, dispatch invoice, email confirmation, or online account history).
- Exclusions apply to bespoke, personalized, engraved, or resized items, as well as gift cards and earrings with broken tamper-proof packaging.
- For purchases made from 8th December, our normal 30 day returns policy applies.
For any questions regarding our extended returns policy, please contact our Customer Care team.
Bespoke, Personalised & Special Orders
We are unable to offer exchanges or refunds on bespoke items, items that have been altered or personalised in any way, or special order items (for example, items based on an unusual request or a non-stock item).
These items are only eligible for return if they are found to be faulty and covered under our 1-Year Warranty or Repairs and Service Warranty. Any faulty item will be assessed in accordance with our warranty policies before a repair, replacement, or refund is offered.
This does not affect your statutory rights.
Resized Items & Alterations
Items that have been resized, adjusted, or altered in any way after purchase are not eligible for a refund or exchange unless they are found to be faulty. This includes, but is not limited to:
- Ring resizing
- Chain shortening or lengthening
- Custom modifications requested post-purchase
These exclusions ensure that all customers receive items in their original condition unless customized at their request. If you believe your altered item is faulty, please contact our Customer Care team.
Sale or Reduced Items
We do not offer the voluntary 30 days return policy for sale or reduced items. A refund will not normally be given unless the item is faulty. This does not affect your statutory rights.
Layby Refunds
Where a deposit has been paid on an item, if you decide you no longer wish to purchase it, or are unable, then your deposit(s) will be refunded as a credit note to spend in store. Any item purchased through a layby agreement is covered by our 1-year guarantee against manufacturing defects once fully paid.
Insurance Replacements
Our products are guaranteed against manufacturing defects. For items paid for by an insurance company, a refund or replacement under the guarantee will only be offered if the item is faulty. Any refund in this case will match the amount received from your insurer and may require prior approval from them. Please note that refunds for insurance replacement items are contingent on the insurer’s policy and approval.
Warranty Information
For more information on warranties and services, please visit: